FAQ

1. Do you ship outside of the United States?
At this time, we only offer shipping within the United States.

2. What is your order cut-off time?
Orders must be placed by 04:00 PM (Eastern Standard Time) to be processed the same business day. Orders placed after this time will be processed the next business day.

3. How long does it take to process my order?
We process and prepare all orders for shipment within 1–2 business days, Monday through Friday.

4. How long does shipping take once my order is dispatched?
Once shipped, orders typically arrive within 3–7 business days, depending on your location. Shipping time is calculated based on business days (Monday to Friday).

5. Do you ship on weekends or holidays?
No, we only process and ship orders on business days. Orders are not shipped on Saturdays, Sundays, or public holidays.

6. How much does shipping cost?
We offer Free Shipping on all orders—no matter the size or value of your purchase.

7. What currency are your prices listed in?
All prices on our website are listed and charged in USD (United States Dollar).

8. How can I contact you if I have shipping-related questions?
You can reach us at support@alexandrachr.com or call us at +1 934 451 7159 during office hours, 9AM to 5PM (Monday to Friday, EST).

9. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

10. Where is your company based?
We are based in Jupiter, Florida. Our business address is:
6700 2nd St, Jupiter, FL 33458, USA.